Privacy policy

Last updated: June 28, 2025

This Privacy Policy explains how Ichipp (“we”, “us”, or “our”), operated by DS Britannia Ltd., collects, uses, and protects your personal data when you visit or make a purchase from www.ichipp.com.

📌 What Information We Collect

We may collect the following personal information:

Your name, email address, phone number, and postal address (for orders and support)
Payment information (processed securely by third-party providers – we do not store card details)
Billing and shipping information
Purchase and order history
IP address, device information, browser type (via cookies and analytics tools)

🛒 How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer service and order support
Improve our website and services
Communicate important updates or promotional emails (if subscribed)
Prevent fraud and ensure account and transaction security

🔐 Data Security & Retention

We use appropriate technical and organizational measures to protect your personal data.

Your information is only retained as long as necessary to fulfill legal, financial, or operational purposes
All payment data is handled securely through trusted payment gateways (e.g. Shopify Payments, PayPal)

🍪 Cookies

Ichipp uses cookies to:

Improve site functionality and shopping experience
Track browsing behavior and analytics (via tools like Google Analytics, Meta Pixel, Shopify, etc.)
Enable shopping cart and checkout features

You may control cookies through your browser settings.

🔄 Sharing Your Information

Your data may be shared with:

Trusted partners such as Shopify, payment processors, fulfillment and logistics providers
Legal or regulatory bodies when required by law
Marketing platforms or CRM tools (only with your consent)

We never sell or rent your personal information.

🌍 International Transfers

If you are located in the UK or EEA, your data may be processed outside your country (e.g. in the US or EU) by our service providers.
We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or UK ICO.

👤 Your Rights (GDPR)

As a UK/EU resident, you have the right to:

Request access to your data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
File a complaint with your local data protection authority

To exercise these rights, please contact us at 📧 support@ichipp.com

📬 Contact Us

For any privacy-related questions or data requests, you can contact us at:

Ichipp (operated by DS Britannia Ltd)
📧 Email: support@ichipp.com
📍 Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom